Refund Policy

Digipro Technologies provides all plan services digitally via the Internet.

If you have any questions about this policy, please contact us.

Digipro Technologies
Address: 3754 Manera Rica DR Sacramento CA 95834
Email: info@digiwebserv.com
Phone: 1 806 531 1365

We encourage our esteemed clients to carefully read and understand our Refund Policy outlined below. Our goal is to ensure the highest level of service and customer satisfaction. While we strive to provide top-quality services tailored to our customers’ business needs, refund requests are subject to internal management approval.

Refund Eligibility

We offer a 30-day money-back guarantee for new purchases. If you are dissatisfied with our work, you may request a refund, which will be processed within 30 working days either as account credits or a direct deposit to your bank account.

Refunds will only be issued to the original credit or debit card used for the purchase. Requests for refunds and cancellations will generally be honored under the following circumstances:

1. Non-Delivery of the Product:
   • If you do not receive the delivery email due to issues with your email provider or mail server, please contact us for assistance.
   • Claims for non-delivery must be submitted in writing to our Billing Department within 30 days from the order date. If no claim is made within this period, the product will be considered received and downloaded.
2. Download and Unzipping Issues:
   • If you experience problems downloading or unzipping the product, you must report the issue to our Technical Support Department within 30 days from the date of purchase.
   • Failure to contact us within this period will be considered as successful download and installation, making you ineligible for a refund.
3. Major Defects:
   • All products undergo thorough testing before release. However, if unexpected errors occur, they must be reported to our Technical Support Team for evaluation.
   • We reserve the right to correct any defects within 72 hours of the initial complaint.
   • If we fail to resolve the issue within this timeframe, a full refund will be issued, or the customer may opt for a replacement of equal or similar value.
   • Our technicians may require temporary access to your server to diagnose and fix the issue. Failure to provide access may delay resolution or disqualify the refund request.
4. Product Not as Described:
   • If the product differs from its description on our website, you must report the issue to our Technical Support Department within 30 days of purchase.
   • Sufficient evidence must be provided to substantiate the claim.
   • Complaints based on personal preferences or false expectations will not be honored.

Children Policy

• Only individuals 18 years or older are permitted to access our products.
• We do not knowingly collect personal information from children under the age of 13.
• If you suspect that a child has provided us with personal information, please contact us immediately. If we discover that we have collected such information without parental consent, we will take immediate steps to delete it and cancel the order.

For any questions regarding our refund policy, please contact us:

Digipro Technologies
Address: 3754 Manera Rica DR Sacramento CA 95834
Email: info@digiwebserv.com
Phone: 1 806 531 1365